Skip to Main Content »

Telephone: 020 7935 4679
Email: info@eurocave.co.uk
 

Customer Service

Product Guarantees
We offer a 1 year guarantee for all products unless the manufacturers terms differ from this. Proof of purchase will be required.
Refund Policy
Under the law you are entitled to a right to cancel. If you wish clarification of your rights, please refer to our terms of business. This is nothing to do with the Sale of Goods Act which deals with faulty products. If your purchase is faulty, we will deal with this under our normal returns procedure. We comply with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You must notify us in writing by post or by email to info@eurocave.co.uk that you wish to request a refund, within 14 days of receipt of the goods. After this time we do not offer refunds. You may return the goods intact, in pristine condition, unopened (if originally sealed) in its original packaging for an exchange equal to or greater than the value of the goods returned.
About Delivery

Your order may take up to 7 working days though in stock items are usually dispatched the next day for delivery within 2-48 hours and we will endeavour to notify you if it is to take much longer. Subject to stock collection is possible from EuroCave UK at 57 Chiltern Street 1 hour after the order has been confirmed.

Goods, except EuroCave Charcoal filters, are sent via DHL or Royal Mail requiring a signature.
If you are not in, please leave a signed note for the driver to take away, instructing the driver to leave the goods in a safe location of your choice. EuroCave charcoal filters are sent by standard Royal Mail, no signature required.

Royal mail items can be collected from the sorting office.
When ordering, you are able to choose any delivery address that is convenient for you.

If you order the wrong goods, it is your responsibility at your cost to return them safely to us for exchange or refund.

We deliver to the UK mainland for a charge between £2.50 and £4.95 depending on the weight and value of the goods. Should you require delivery across water, please place an order and we will contact you about an additional charge for delivery to Isle of Man, Isle of Wight, Northern Ireland and Channel Islands.

Deliveries are charged as follows
Up to £19.99 - £2.50
Up to £74.99 - £4.95
Free over £75

Updating Account Information
Once an account has been created you can update your details at any time.